Refund and Returns Policy
Thank you for shopping with Let’s Play Thru. We want you to be completely satisfied with your purchase. If you’re not happy, we’re here to help.
⏳ Returns & Exchanges (Physical Products)
We accept returns within 30 days of the delivery date.
To be eligible for a return:
- The item must be unused and in the same condition you received it
- It must be in the original packaging
- You must provide proof of purchase
We reserve the right to deny refunds for items that show signs of use.
🚚 Return Shipping:
- Customers are responsible for return shipping costs
- We recommend using a trackable shipping service or purchasing shipping insurance
💳 Refunds
Once your return is received and inspected, we will send you an email to notify you of the status. If approved, your refund will be processed to your original payment method within 5–7 business days.
❌ Non-Returnable Items
We do not accept returns on:
- Downloadable or digital products (e.g., e-books, digital guides)
- Gift cards
- Custom or personalized items
- Final sale or clearance items
🛠️ Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, please contact us at [your support email] within 7 days of delivery. Include your order number and a photo of the issue — we’ll make it right.
📬 To Start a Return
Please email info@letsplaythru.com with:
- Your order number
- The item(s) you’d like to return
- The reason for the return
We’ll provide return instructions from there.
Need Help?
If you have any questions, contact us at info@letsplaythru.com.